Refund policy

Returns & Exchanges

We want you to love your Pitch & Petals purchase.

Change of mind & sizing

We accept returns or exchanges within 30 days of delivery, provided items are unworn, unused, unwashed and in their original packaging with all tags and packaging intact.

For hygiene reasons, socks that have been worn or tried on cannot be returned or exchanged unless they are faulty.

Customers are responsible for return postage for change-of-mind or sizing returns. Original shipping charges are non-refundable.

To arrange a return or exchange, please email hello@pitchandpetals.com with your order number and we’ll be happy to help.

Faulty or incorrect items

If your item arrives faulty, damaged or you receive the wrong item, please contact us as soon as possible at hello@pitchandpetals.com with your order number and a photo of the issue so we can make it right.

Nothing in this policy excludes or limits your rights under the Australian Consumer Law.